Terms and Conditions

Thank you for visiting Overseas Bill Payments.

Who we are

At Overseas Bills Payment, a little means a lot. We are here to improve the quality of people's lives by keeping businesses, families and friends connected all over the world, and we're committed to making things simple for our customers. Follow our quick, safe and secure bill payment process covering numerous global service providers to pay your bills.

We process millions of international transactions each month! Pay your bills via service providers such as IKEDC, EKEDC, DSTV, GOTV and many more.

Account & Registration

Once you have registered and become a member of the website, you will receive an email including an activation link for you to confirm your account. You are entirely responsible for all activities which occur under your account (e-mail & password) including unauthorised use of your credit card of any other cards. You must notify us immediately if you become aware of any unauthorised use of your account. If you forget or lose your password, you should request a new password by clicking on "Retrieve Password" into the login page. You also agree that you will only register in your own name. Each account must be used by a single user and it is not transferable.

Refund & Cancellation policy

As we sell non-tangible irrevocable goods, we do not issue refunds once the order is accomplished and the airtime or pin number is delivered. As a customer, you are responsible for understanding this upon purchasing any item at our website.

How do I delete my account and related data?

The OverseasTopUp website and mobile application allows users to initiate the deletion of their account and their data. Once a customer initiates deletion of their account, their account and data will be permanently deleted, and only basic transaction data will be retained by OverseasTopUp where required for internal and legal purposes only.

After I request the deletion of my account, can I sign up again?

Where a user requests the deletion of their OverseasTopUp account and their data, they will need to sign up again with a different email address as their original account will be deleted and blocked by our platform for security purposes.

Debit/Credit Card Security

We do not keep records of credit card details. Credit cards are processed by a third party secured payment gateway. We can ask identity proof to verify the rightful owner of the credit card like scanned copy (or photograph by a digital camera) of Driving License, Identification Card, last hardcopy of Credit Card statement, Passport etc. If asked for kindly provide one of the above as it is for the security of the card holder. (This is only one-time process; the customer will not require going through the identification process for the next transfers).

Credit/Debit Card fraud

Credit/Debit card fraud is a criminal offence. We at Overseastopup.com use automated and manual systems to confirm proper credit/debit card authorisation, including having Overseas Bill Payment representatives contact persons who have signed up for Overseastopup.com services. We also track every transaction. Information related to fraudulent transactions, including but not limited to IP addresses, detailed transaction records and email addresses are collected. The information will be to appropriate law enforcement officials consistent with applicable law when required to assist in prosecution of any persons attempting to commit fraud on the Overseastopup.com website.

Online dispute resolution for consumers

The consumer who is resident in the European Union can use the online platform for alternative dispute resolution established by the European Commission. The online platform can be used to resolve consumer disputes linked to cross-border e-commerce transactions out-of-court. The platform is available at http://ec.europa.eu/consumers/odr/.

Force Majeure

Overseastopup.com shall not be liable or in breach of its obligations under this agreement if there is any total or partial failure of performance of its duties and obligations caused by any act of God, fire, act of government or state or other third party, war, civil commotion, insurrection, embargo, inability to communicate with third parties for whatever reason, failure of any computer or network or settlement system, failure of or delay in any mobile phone network, prevention for or hindrance in obtaining any airtime, energy or other supplies, labour disputes of whatever nature, late or mistaken payment by an agent or any other reason beyond Overseastopup.com control.

Contact Us

If there are any questions, you may contact us using the information below.
Overseastopup.com
3-4 Devonshire Street,
Marylebone, London, W1W 5DT,
United Kingdom
customerservice@overseastopup.com