Privacy & Cookies Policy

About us

OverseasTopUp is operated by Sochitel UK Limited. We are registered in the United Kingdom (Company Reg 05869065) and our registered office address is 3-4 Devonshire Street, Marylebone, Regents Park, London, W1W 5DT.

PRIVACY & COOKIES POLICY

Overseastopup.com takes privacy seriously. This privacy policy tells you how we use personal information collected via our website and mobile app. It is important to read this privacy policy before using the site or submitting any personal information. By using OverseasTopUp, you are accepting the practises described in this privacy policy. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

DO WE USE 'COOKIES'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. Cookies are used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is different, look at your browser's Help Menu to learn the correct way to modify your cookies. Please note that, if you turn cookies off on your browser, this will automatically turn off some of the features on the OverseasTopUp website and/or mobile app.

DATA COLLECTION VIA WEBSITE AND MOBILE APP

We have broken this down into two categories: "Personal data" and "General data". Personal data is information that identifies you as the user and we gather the following data for the purposes of processing transactions:

We may also gather statistical and analytical information from the website and our mobile app, which is listed on Google Play Store and Apple’s App Store. Our statistical and analytical information is for internal purposes and does not reveal any personal details or contact information (general data). We use statistical and analytical information to constantly improve the website and mobile app to make the user experience as safe and easy as possible for our users.

If you opt to allow our mobile app to access your contact list, we may connect through your device to your phone book, which includes names and contact numbers. We only use this information to process transactions to intended recipients and for no other purposes. We do not hold this information in any way at any time.

WHEN DO WE COLLECT INFORMATION?

We collect information from you when you register on our website or mobile app, place an order, subscribe to a newsletter or enter information on our site or mobile app.

HOW DO WE USE YOUR INFORMATION?

We may use the information we collect from you when you register for our website or mobile app, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

As an individual, you have the right to object to the processing of personal data at any time. If you wish to do so, please contact customerservice@overseastopup.com and our team will be happy to offer their assistance. Please note that, if you object to the processing of your personal data, we may be unable to provide our services to you.

HOW DO I DELETE MY ACCOUNT AND ASSOCIATED DATA?

The OverseasTopUp website and mobile application allows users to initiate the deletion of their account and their data. Once a customer initiates deletion of their account, their account and data will be permanently deleted, and only basic transaction data will be retained by OverseasTopUp where required for internal and legal purposes only.

AFTER I REQUEST THE DELETION OF MY ACCOUNT, CAN I SIGN UP AGAIN?

Where a user requests the deletion of their OverseasTopUp account and their data, they will need to sign up again with a different email address as their original account will be deleted and blocked by our platform for security purposes.

HOW DO WE PROTECT & STORE YOUR INFORMATION?

The OverseasTopUp website and mobile application are protected by Google’s reCAPTCHA fraud and abuse system.

An external payment gateway handles all credit and debit card transactions. Our payment gateway is fully compliant with PCI DSS standards and uses 3-D Secure (3-DS) protocols. OverseasTopUp does not collect or retain any personal cardholder information at any point.

All customer information is stored on a secure server within the EEA. OverseasTopUp may be required to share personal information outside of the EEA to enable us to provide you with our top up services.

DISTRIBUTION OF INFORMATION

We may share information with government agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or, (3) investigating fraud which has already taken place. The information is never provided to these companies for marketing or other purposes.

HOW DO I RAISE QUESTIONS OR GET IN CONTACT ABOUT MY PERSONAL INFORMATION?

You can contact us with questions about our privacy policy or other topics at any time via email: customerservice@overseastopup.com

CHANGES TO PRIVACY POLICY AND ASSOCIATED NOTICES

The Privacy Policy may be updated from time to time to ensure that it is compliant with legislation and in line with best practice.